Order Cancellation Policy

To cancel an order, please follow these steps:

Contact our Customer Support team at procurement@descotrading.com.
Provide your order number and the reason for cancellation.
Our Customer Support team will review your request and guide you through the cancellation process.

3. Refund Process

If you cancel an order within the specified cancellation period and the order has not been shipped, we will initiate a refund to the original payment method. Please allow 10 business days for the refund to be processed.

4. Cancellation Fees

In some cases, a cancellation fee may apply, especially if the order has already entered the processing or shipping stage. The cancellation fee, if applicable, will be deducted from the refund amount.

5. Custom or Personalized Orders

Please note that orders for custom or personalized items may have different cancellation policies. These policies will be communicated to you at the time of order placement.

6. Contact Us

If you have any questions or concerns about our Order Cancellation Policy, please contact us at:

E-mail: procurement@descotrading.com