FAQ

1. Q: Are your products New?

A: Yes, all of our apparel and accessories are brand new.

2. Q: Do you have any warranty or guarantee on your products?

A: Our company promises you 100% satisfaction and we offer 30 days return policy.

3. Q: Do you have the minimum order required?

A: Minimum order requirement is $100.

4. Q: Where are these products shipped from?

A: We will ship most of our products from our sales department.

5. Q: Hong long is the shipment? 

A: Customers from the USA, UK, Australia and Canada, can receive their goods in 7-12 business days after the payment. We will ship the goods by FedEx shipment.

6. Q: Can I track the package online?

A: Yes, you can track your package online. Once we ship your package out, we will email the tracking number to you. The tracking number will be available in 48-72 hours.

7. Q When will I receive my items?
All items are produced and shipped from our facility within 7 to 12 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us :  Mail: procurement@descotrading.com if your order hasn’t arrived within the expected lead time.

8. Q Where is my item?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships).

9. Q What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard.

10. Q Do you accept PayPal?
No, we are not accepting Paypal for now.

11. Q Do you accept Pre-Paid gift cards?
Yes, we accept pre-paid gift cards from all major credit card companies.

12. Q Do you ship internationally?
Currently, we are shipping domestically and to the USA and Canada only. However, we will be adding an affordable international shipping option in the next couple of months.

13. Q Your page is not loading, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.

14. Q Do I keep getting an error message, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.

15. Q I just noticed that I chose the wrong item by mistake, can you swap my product?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

16. Q I just noticed that I chose the wrong size by mistake, can you fix this?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

17. Q I just noticed that I entered the wrong shipping address. What should I do?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.

18. Q What is your return/exchange policy?

Return Instruction

If you would like to return an item to Desco Trading, please follow the instructions below within 30 days of delivery. Safely pack the things within the original packaging that came with the merchandise. All Handbags must be returned in fitness. If the Handbags received is broken, please contact Customer Service.

Exchange
So as to exchange a product please contact us at Mail: procurement@descotrading.com

What happens if the item was “Returned to Sender”?
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost

Customer Support 24/7

Mail: procurement@descotrading.com

Phone: +1(941)2196965